FAQ
Do you cover outside the 3-mile radius? Yes, we can cover outside this area although there may be a slight price adjustment.
How many dogs do you have at any one time? For dog walks, secure exercise it can be up to six dogs. Although they would have a taster session to see if they get on together. A suitable grouping would be decided based on me having a Meet & Greet with them and a small questionnaire.
Do you do day care and home boarding? The simple answer to this is Yes. I am licensed to home board four dogs at any one time, along with our own two.
How do I pay and when do I pay you? All payments are paid into my bank account prior to the visit. An invoice will be issued with payment dates. If you have numerous bookings then payment will be monthly in advance .
How do dogs travel in your vehicle? They are secured into the car by harness. Depending on size depends where in the vehicle and how many at any one time. I have a Honda CR-V so the windows enable the dogs to see out and have lots of fresh air whilst travelling. Please see the pic's, they are examples taken from google. No dogs in my care wear choker collars. Also I do not travel with the back window open.
Do you have an Evacuation Plan for Home Boarding & Daycare? Dependent on the reason and vacinity of the issue creating the necessity for evacuation depends on action taken. If the issues is to the rear of our home then we would exit through the front door and secure all dogs in our vehicle. If the issue was at the front of our home then we would exit through the rear of the property and walk round to our vehicle to secure the dogs.
How is it kept clean? We use Zoflora on a daily basis. On a monthly basis or if required due to a dog becoming unwell whilst with us we use Virkon S.
What if there is not a parking space outside our home? We have a hardstanding in front of our garage to the rear of the property. This can be accessed via a side road onto a single track lane. From there the back gate is then unlocked and they are escorted from the vehicle to the garden ready to enter the house.
Is Flea & Parasite Treatment required? Our own dogs are on a monthly Fela & Parasite treatment through our vets. This is a very good way of keeping the pesky critters at bay. We would ask that if your dog is coming for regular day care that they are also on a regular monthly treatment. If they are coming to home board then they are also on a regular monthly flea treatment or treated for fleas two weeks prior to their stay with us. If you find your dog to have fleas please treat before their next visit to us. Also allow 24 hours after treatment before they return.
Is there a Deposit to Pay for Homeboarding? A deposit of 50% is paid for all Home Boarding bookings for Low season bookings. 100% of the fee is payable in advance for high season bookings , March 31st to September 1st. For dog walking a retainer fee of 25% is applicable for the 4 weeks annual holiday entitlement provided for continuous clients. Our annual holidays of 4 weeks will be provided to you by the end of the year prior to the holidays.
Is there a Retainer to Pay for Dog Walking & Daycare Holidays? For dog walking and daycare a retainer fee of 25% is applicable for the 4 weeks annual holiday entitlement provided for continuous clients. Our personal annual holidays of 4 weeks will be provided to you by the end of the year prior to the holidays. There will be no charge to you for our personal holidays. More detail is in the Terms & Conditions.